Wanna know the best Tulum Instagram spots? (Thursday at 11am). The managers were also rude! Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. We came to Casa Malca based on the recommendation of a friend. Or, better yet just don’t come at all. We appreciate your comment and hope to receive you again in the future. They truly need to focus on raising their service standards or bring in hospitality experts to mange this place...absolutely terrible service! There are 2 restaurants on site. Casa Malca, Habitas Tulum, and Mulkan Resort are other well-known eco-resorts that actually offer amenities that we are accustomed to in 2019 and who’s experiences are far more chic. Our main priority is to make sure that our hotel guests are comfortable, happy and have the proper respect for their privacy and because of that, we decided to make the main entrance, lobby, reception and swimming pools, areas only and exclusively for hotel guests.We also have now a special entrance for our visitors. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. We came to Casa Malca based on the recommendation of a friend. By creating an account, I agree to the Expedia. Not to mention we Specifically came for dinner with less than an hour of sunlight left, so the fact that they still had the audacity to charge us for a full “day pass” for the pool, when all we wanted was to go to the restaurant was completely absurd. $100 US dollars each person , 50 for full access to the beach club ,then, the other 50 credit goes to the restaurant/ bar and if you don’t use it ,you lose it. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. To come for the day to see Pablo Escobar's place you'll pay $110 per person to use the property for the day. However, Casa Malca was the biggest disappointment! After spending $250pesos just on the taxi to get all the way down there, we were horrified when we arrived and were told it would be $200 US DOLLARS! Breakfast was horrible, services was slow. I was excited to visit here. Please check you have entered your email address correctly. Hotels near Yaan Wellness Energy Healing Spa, Hotels near Full View Kitesurfing & Watersports, Hotels near Mirko & Luna Candlelight Yoga Tulum Mexico, Hotels near (PCM) Playa Del Carmen Airport, Hotels near Universidad Tecnologica Regional del Sur, We compared the lowest prices from 12 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 13 websites. !If you’re coming here for the art & pics, wait until later In the evening and come in thru the beach or side entrance. Casa Malca offers its guests an indoor pool, an outdoor pool, and complimentary bicycles. I hope you enjoy the rest of your trip and have great memories of Tulu.Regards. As of Jan 12, 2021, prices found for a 1-night stay for 2 adults at Casa Malca on Jan 24, 2021 start from $667, excluding taxes and fees. We waited like 45 minutes for sushi, but there’s only 2 tables at the restaurant. I was looking at booking this hotel for our trip next month but I was slightly turned off. We asked for towels, but took another 30 minutes. You can enjoy a drink at the bar/lounge. Any reviews I read said you were welcomed warmly for a day pass....... that wasn’t my experience. Staff(some ) are very nice , you can tell they are overworked, stressed. Not 100% sure the circumstances of why, however to pay $200 for non of the amenities listed in website seemed extensive. In this post I have all the Tulum hot spots to snap some amazing photos! The Experience of a Lifetime We came to Casa Malca based on the recommendation of a friend. Book Casa Malca, Tulum on Tripadvisor: See 466 traveller reviews, 868 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. All rights reserved. (Thursday at 11am). We came here for pictures and we paid the money and got in. I didn’t feel a warm welcome and openness, more of a high end judgmental obstacle. Not 100% sure the circumstances of why, however to pay $200 for non of the amenities listed in website seemed extensive. Spa services, a terrace, and tour/ticket assistance are also featured at Casa Malca. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Book Casa Malca, Tulum on Tripadvisor: See 448 traveller reviews, 852 candid photos, and great deals for Casa Malca, ranked #58 of 167 hotels in Tulum and rated 4 of 5 at Tripadvisor. The fact that they charge SO much and don’t even let you see the two main attractions is honestly vile. You have to ask a million times before something seems to happen. So day visit you pay 105 us $ each. However, Casa Malca differs because $45.50 is simply the entry fee and the other $45.50 can be spent however you desire at the restaurant and beach club. Do not come here if you are not staying in the hotel. Surrounded by nature and the charm of the Mexican Caribbean, Casa Malca is the ideal destination to celebrate your wedding in Tulum. I was excited to visit here. This visit left us with a sour taste of Tulum, but mostly a big disappointment. Taxes and fees that are shown are estimates only. We literally paid $50 just to enter a restaurant to spend more money to eat at said restaurant.I will say the food and service was good- but NOT good enough for how expensive it was. When we asked for our second round, the server said “we needed to slow down” on the drinks, but it was just our second one! The last blog post I read on this place said the cover charge was about $23USD but could be applied to food/bev credit-no problem. We came in and got a day bed with an amazing view. The quality of service has a lot to be desire. Day pass was $100 per person with $50 redeemable on food/drink. I would avoid looking for a day pass here.More. Hola, elegantLizzet.Thank you for your review, as you mentioned and in order to keep our guests privacy, Casa Malca requires a minimum consumption of $2,000 mexican pesos per person either you access from the beach or the main entrance.Regarding your comments we will consider them to improve our service. Book Casa Malca, Tulum on Tripadvisor: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 171 hotels in Tulum and rated 4 of 5 at Tripadvisor. Day pass was $100 per person with $50 redeemable on food/drink. Not 100% sure the circumstances of why, however to pay $200 for non of the amenities listed in website seemed extensive. I didn’t feel a warm welcome and openness, more of a high end judgmental obstacle. Hello Fredlyne C., Thank you for visiting us and for taking the time to give us your feedback. Don't be scared away by the big ticket entrance fee, it is well worth it. Hector Castellanos, Guest Services / Front Office at Casa Malca, responded to this review. Dear Guest, Due to the current sanitary COVID-19 situation we are all living in, we want to inform that Casa Malca is redesigning all its hygiene processes to guarantee new security measures within our installations for all our guests, customers, commercial associates and staff; with the objective of fulfilling the stablished norm. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Happy Sunday Krewe! To be honest, I don’t think it was worth the money. Prices are the average nightly price provided by our partners and may not include all taxes and fees. There are 3 meeting rooms available. Carol Rodrigues, Marketing at Casa Malca, responded to this review. After 30 minutes we waved him down and asked for 4 cocktails; delivered in 30 minutes and we provided a very generous tip, but that a mistake. Review tags are currently only available for English language reviews. Weddings. - See 463 traveller reviews, 702 candid photos, and great deals for Casa Malca at Tripadvisor. I’m sorry. Famous because it was Pablo’s house or part of it was? Casa Malca, Tulum: See 454 traveller reviews, 864 user photos and best deals for Casa Malca, ranked #56 of 171 Tulum hotels, rated 4 of 5 at Tripadvisor. Sooooo, nice place . Book Casa Malca, Tulum on Tripadvisor: See 461 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Day pass was $100 per person with $50 redeemable on food/drink. My fiancé and I came here with the intent of having dinner/drinks and to view the art inside the mansion. Day pass - See 463 traveler reviews, 702 candid photos, and tour/ticket assistance are also featured at Malca. Great memories of Tulu.Regards famous because it was and shared our concerns with management … Happy Sunday!. 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