The only in-person banking service available with Simple is access to 40,000+ fee-free ATMs through the Allpoint ATM network. Simple Reviews. Simple is my choice of bank for online banking in the United States -- they have a super simple app that does everything you'd ever need it to do for US banking and customer support through the app is painless although it can sometimes take them a little while to reply. My spending habits were terrible before I had Simple...and now it's actually fun to check my balance and goals. Simple Bank only operates online. Goals is the smartest way to save money, period. Before you apply, review these guidelines to help prevent you from being involved in fraudulent activity. Several of the comments in this Simple Bank review page expound about how the Simple Bank customer experience is “ridiculously easy” … It's a tough road, but we'll get there together. People deserve better," Simple CEO Joshua Reich wrote in a blog post two years ago. By the way, this awesome support system and helpful staff is reason alone to switch to Simple. This bank has no accountability when it comes to mistakes made. This is far worse than traditional banks. You need customer satisfaction surveys and the right questions. My last result was to write this letter to simple customer service who themselves are also a major problem. We may freeze and close accountsWe may freeze and close accounts if fraudulent activity is suspected, including the following circumstances: We will report fraud attemptsWe are responsible for reporting fraud attempts to authorities, including attempted unemployment fraud. Repeat after me, “customer reviews are under my control.” Reviews are just another element of your company. That's about $3000 I had no idea how to save before Simple. Do not open an account on behalf of someone elseIf anyone asks you to open a Simple Account to receive funds, it is an attempt at fraud. 5 58%. It's a great way to visually see how I have been spending my money. They want letters from commanders, orders showing addresses, and etc for members deployed. When was the last time you said 'wow, this bank uses technology effectively?'. Their customer service is horrendous. Yes, you can use the switching service for all of the basic bank accounts in our table except Virgin Money's Essential account. These guys are awful and I’d recommend using someone like Chime hows service is amazing. All customer service requests via all channels will be resolved within 24 hours of receipt. Very condescending staff who do not care about customers. One star is one too many for these guys. Ha, go to another bank ... Gee thanks for the tip. Simple does not communicate with its customers, and as you can see from the reviews here, they seize money. No separate accounts or having to manually move money. When you focus on excellent customer service, you create the reviews you want. I have dealt with Simple for the last 9yrs up until this point in time customer service has always been spot on with really viable vehicles for dealing with your money now for some unknown reason they have taken a low course in everything wait times for speaking with someone are super long emails go unanswered and they are now holding your hard earned money way to long to be deposited Simple has become HARD. Simple is a mobile and online bank that was established in 2009, when its founders Josh Reich and Shamir Karkal sought to create an uncomplicated banking experience. I explained my situation and he was very pleasent and updated all my information. Stay away from this bank. You guys are so awesome! It is confusing at first and has some growing pains but I'm really liking it. It's not a fantasy, it's @simple. Download Simple - Mobile Banking and enjoy it on your iPhone, iPad, and iPod touch. Simple does not have all the features of banks provide, but they do offer workarounds and they sort of replicate the features of Mint, just better. Needless to say another half hour passed and nothing. You guys are onto something. Simple is a prepaid account Partnered with BBVA. Really liking this bank. I am excited to finally see some innovation in the banking space. If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here. If any third party requests your Simple Account login information, it is an attempt at fraud. Simple is ruining lives by locking and closing one bank account at a time Simple is not a bank. Plus, an estimated $1.6 trillion worth of business in the U.S. is lost for the same reason. An increasing number of customers are being targeted by fraud scams. If not, social proof is our tendency to … The Safe-to-Spend feature that Simple bank offers is genius. They don't realize that's it's nearly impossible to get memorandums signed by commanders instantly and that it has to go through a long process just to get to the commander. Originally selected this bank as a budgeting tool via a shared account with them. Well, if I could contact someone by phone or e-mail, that would be great.If I could sign into my account, that would be great.No other permissions have been yanked, meaning, this account that I can no longer log into without a four digit pass code that can only be sent to my phone, that DID send to my phone to set the account up online, is now in fact not registering or sending the NEW (bizarrely, ALMOST everytime) four-digit code four digit code45 minute wait time until hanging up the phone.Robot lady said 30 minutes for the wait time, and then played groovy music. 1. The Simple app on Android is now one of the most beautiful apps on any platform… Awesome job, @simple. Also, it would be great if they'd follow the lead of some other banks who do not charge foreign transaction charges/ATM fees. They sometimes get political, which comes across as unprofessional. I tried transferring money from my bank to my protected Goal account which in itself is as complicated as it gets. Deposited funds take a while to be available. Customer service is now non existent. According to a study by Accenture, 52% of customers who’ve had a bad customer service experience with a company stopped buying their products and services. © 2021 Trustpilot, Inc. All rights reserved. The bank also received the highest score in a separate survey where we asked customers to rate financial brands’ level of service during the first four months of lockdown (87% rated it positively). But is Simple giving people a better alternative? 4 12%. Updated: Oct. 12, 2018: Simple is an online bank that doesn’t want you to call it a bank. Do not bank with Simple.This bank is not a progressive bank, and it is not run by people that are serious about banking. Customer service is great, it's easy to withdraw cash at places like Walgreens, I feel like I'm so organized now with my spending, and I can't wait to see what services and features they will offer next. Simple - Read unbiased reviews of Simple, rated 4.0 out of 5 stars by 488 users. And why be complicated if you’re in the business of dealing with people’s money. Keep up the great work! We are entering in 3rd year now with SimplyBook.me. Now that I've had Simple for a few months, it's getting harder and harder to actually set aside money NOT to save. Not only did they overdraft my account by almost $20K when trying to buy a house, they lost the closing check and couldn't meet any request to receive the check at an earlier time, even when I offered to pay for the more expensive checking. This means to "save" the $5-$25 extra they randomly charge me, they are forcing me to … I have had it with Simple, I couldn’t be any more annoyed! Factors we consider, depending on the category, include rates and fees, ATM and branch access, account features and limits, user-facing technology, customer service and innovation. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Simple has awful customer service and communication with its members. It should take just seven working days to switch from your old account and the move is backed by the Current Account Switch Guarantee guarantee which means that your new bank will take care of moving over incoming and outgoing payments and correct any problems. The UX especially shines with the iOS app. They close accounts without explanation, freeze accounts that deposit checks and hold or take your money without any notice or timeline when you’ll get it back. Simple … Secondly, it takes a generation to transfer money from your bank to simple. Here's to using goals to save for fancy jeans and the best banking ever! Simple is keeping my money, blocked my card and wont respond to my messages. To our knowledge, this company collects reviews by asking its customers to share their experiences on Trustpilot. It is simple only if you have direct deposit. I cannot transfer money directly into my protected Goal account, because there isn’t an option that says transfer money to protected Goal. Otherwise i would not recommend. Complete clowns, stay away at all cost! Quality customer service is extremely important. Dear Simple,This letter is meant to be read by everyone at Simple. Do not share your login or account information with anyoneNeither Simple nor any other legitimate institution will ever ask for your account information. I genuinely can't believe any bank or company for that matter would be so transparent... you guys just keep reaffirming why I switched over to you exclusively in the first place. ... Latest Customer Reviews. I just wanted to say hi, and thank you for all that you do. These three companies also provided easy-to … If you have paid for a PRO subscription, and the payment was processed correctly, please contact the SimpleSite Customer Service as soon as possible: customerservice@simplesite.com.We try to respond to all emails within 2 business days. I called a week ago and actually got ahold of someone. It’s simple! You will never be able to speak to a manager. Good app with management and employees that's clueless regarding how the military actually works. Simple - Read unbiased reviews of Simple, rated 4.0 out of 5 stars by 488 users ... For a bank that has prided themselves on cutting edge technology and convenience, paper cheques definitely should not be on their menu of services. Are There Simple Bank Reviews from Customers? DO NOT sign up for this online bank account. We gave it a spin, and here's what we think. Additionally, they don't understand that my deployed UIC's won't list the overseas location but the units home station. I used to rave about this bank,but customer service has went to crap and they hold your money way too long. The app now always crashes and the moble deposit NEVER work and has glitches.I rather trust my dog with my money at this point. Let me begin by saying I've been using simple to save for the past month now, and I inexplicably have nothing positive to say about the app. We did not think for a day to change our mind even after having some free offers from other providers. They usually take a week to respond to your message and won’t answer your call when you do call. Simple Bank's parent company, Spain-based international bank, BBVA, is one of the largest banks in the world and highly rated by every major credit rating agency. Simple is a great bank overall. Choose a real bank. It just does it. Meanwhile, at Credit Karma, Simple also generates 4.5 out of 5 stars with one hundred and sixty-three reviews listed. Even if my friends call me nerdy. From Account Holders in the last year. Unfortunately, there was no way to assign transactions that were paid for to the expenses that we listed within our budget. Do not open an account on behalf of someone else If anyone asks you to open a Simple Account to receive funds, it is an attempt at fraud. I absolutely love it. Normally this happens if your website is not renewed. Simple is an American neobank based in Portland, Oregon.The company provides FDIC-insured checking accounts to US citizens but not to Permanent Residents through a partnership with BBVA USA and is part of the Allpoint network for surcharge-free access to around 55,000 ATMs. Why Simple If you’re this complicated. The utmost worst part about using Simple app is trying to engage a transfer from your bank that has already been linked to simple. I disputed a charge of an order from a restaurant as we didn’t receive more than half our order. SB Dayton-downtown 420 Third Avenue Dayton, TN, 37321 423-775-8400 8:30 a.m – 5 p.m. Monday-Friday. After all, providing high-quality products, services, and customer care brings money to the bank. The first response time (FRT) for all telephone customer service requests to be improved from [xx] to [xxx] by [date]. I use it to budget all (or close to all) of my fixed/regular expenses. They also tell me to go to the issuing bank and cash it. Sharing your account information with another person or allowing someone else to use your account to receive funds is a violation of the Simple Deposit Account Agreement terms and conditions and can expose you to fraud. When I complain to the bank that I did not authorise this amount, the bank reverses the charge. In 2015 I discovered Simple Bank, attracted to its clean interface and non-traditional bank claims. Customer service was also extremely incompetent and negligible, the first call being for 1 hour with no solution, the second call being a half hour long and to be hung up on. I provided screenshots from the delivery driver apologizing and stating he’d pick up the other items and deliver them. I sent screenshots of my communication with the delivery service and restaurant to show I took every step to resolve the issue. Simple seems to focus on staying with or a bit ahead of the curve. For urgent things, you can call them 24/7 -- I wish the in-app answering time were faster so I wouldn't need to use this option, though. I've never dealt with a more unprofessional company that has caused more issues with any process than I have with this bank. The journey has been seamlessly awesome, high class customer care, consistently improving the features and services. #supportmademyday. I will take the advise and move accounts. The company has been the subject of over 100 complaints on the BBB website. ‎Read reviews, compare customer ratings, see screenshots, and learn more about Simple - Mobile Banking. Among the nine in this category, USAA, Schwab Bank, and Ally Bank were rated the highest in overall customer satisfaction. I thought it was the mobile app so I tried on my computer but the same error message persisted. I am trying to close my account now and it's been 4 days and it is still not closed. I had questions during the signup process and customer service was friendly and professional in helping me understand things. Simple is currently unrated by the Better Business Bureau, although they still appear to have a B grade. Do not open an account on behalf of someone else, Do not share your login or account information with anyone, I acknowledge that I have read this notice, Simple Deposit Account Agreement terms and conditions, an attempt to receive funds addressed to anyone other than the account holder (e.g., someone tries to deposit funds into your account that are intended for someone else), a customer shares their login information with another person (e.g., you give your password to someone else so they can use your account). If you are the type of person who likes to go into physical bank branches, you might be disappointed with Simple Bank. Find Simple Bank locations in your neighborhood, branch hours and customer service telephone numbers. But then SimpleRent forces me to pay $29 "catch-up fee" plus adds the credit-card surcharge on top! Bank Reviews . In my case, it took a week or more to see the money appear in my account. The longer I use Simple the more I love it. Plus side is everything is free. View all 235 reviews. I had simple for two years and up until recent November 2020 they had excellent customer service.. Horrible bank that's not military friendly. I've been locked out of my account for a month now. I've been using Simple for a couple of years now and have no complaints. Nearly every aspect of its service was rated five stars by customers, including online banking, the mobile banking app, complaints-handling and overall customer service. I have never had a more pleasant customer service call. Customer service just claims they are suspect and can't explain further. Not overdraft,not one penny. 1 17%. The safe to spend amount always read zero no matter what the available balance actually was. 2 13%. Simple sought to eliminate the fees most often associated with bank accounts to … How to check if your feeling of providing the best customer service really checks out with reality? Simple is a free, all-digital checking account designed to be used mostly on your smartphone. It comes with a Visa debit card and a handful of first-rate mobile banking tools. The main dashboard is smart. Common fraud attempts include requesting that you open an account to receive a gift or bonus offer, obtain a job or job training, or help someone else receive funds (such as unemployment benefits). Well it's now over a month and I am still locked out and I can't get ahold of anyone. 3.8 out of 5 stars. The number of repeat customer service calls (within one month) to … I also really like the graph feature. After more than two weeks of them asking for additional info, which I always provided I was told they can’t help as they have no process in place for something like this. Absolutely disgusting customer service The woman at the door of the bank was extremely rude, she does not know how to talk to people. I really recommend everyone use Simple. Just wanted to share with you guys that I paid off one entire credit card and my outstanding tuition at school, thanks to the Goals feature! Which is just ridiculous! I disconnected my bank in a desperate effort and relinked it again and got the same result. 23 Reviews. You’ll be greeted by an annoying robot that won’t quit talking. I am always put on hold and it can go from 1-3hrs and still nobody picks up. 3. I can even see trends in each type of expense (such as shopping, or fast food) -- which is really neat. Way to make saving addictive... @Simple Just wanted to say your weekend support staff is awesome with a great sense of humor. Simple has truly changed my life, made it so much easier to save, and has simplified and remedied almost all of my financial stresses. I strongly disagree with their political opinions, but do not believe that a bank should be speaking on political topics that has nothing to do with banking. Consumer Reviews. ‎Simple is one of the first mobile banking apps that has helped customers budget and save since 2012. "The public’s trust in banks is at an all-time low. Regarding the website, it's login is easy for customers. Hours are somewhat limited compared with those offered by some major banks, with phone support only available from 6 a.m. to 4 p.m. Pacific Time on weekdays and 7 a.m. to 2 p.m. on Saturdays. Firstly, the app won't allow me to use it on multiple phones at ones without it logging out over and over again and asking for verification code every time it logged out. Every response is, I will communicate this to the appropriate team. You can also determine the tone and voice of the customer by reflecting it in your engagement with them, primarily in-person and through your social channels. The best online banks of 2021 feature competitive interest rates, low or no fees, convenient digital access, FDIC insurance and excellent customer service. We take fraud and security very seriously at Simple, and take rapid action in the instance of suspected fraud attempts. Extremely complicated experience and anything BUT simple. Simple is an FDIC-insured online bank available to US residents. SimplyBook is so simple and Awesome platform. Simple is not so simple. The customer service is the best, they're always friendly. STAY AWAY FROM SIMPLE, Simple has caused many hardships. I'd give Victor in customer service a 5 star. I certainly appreciate being able to contact someone about questions I may have and to actually get things figured out, rather than having to deal with incompetent staff and long hold-times that are all too common. I gave it a four star cause I don't like I have to wait a half an hour to be on hold to get customer service but today I was in hold for 30 minutes and then Victor in customer service was so calm and collected as I was frantic trying to figure out how the budgetting tools and available balance worked. Here are ten good real-life customer service examples that show teams really going the extra mile for their customers, giving them the best possible experience. They left me with no choice but to close my account. Every transaction you make is either online or completed at an Allpoint ATM. Simple does not have all the features of banks provide, but they do offer workarounds and they sort of replicate the features of Mint, just better.They sometimes get political, which comes across as unprofessional. Simple is a great bank overall. Their Safe-to-Spend feature alone is worth changing banks for. :). An increasing number of customers are being targeted by fraud scams. No other banking app has dedicated this much attention to detail—pixel by pixel. I can't wait to see what you guys have in store. Simple Banking Reviews from Actual Customers | Simple What Our Customers Say Just wanted to share with you guys that I paid off one entire credit card and my outstanding tuition at school, thanks to the Goals feature! It isn't allowed for some reason, meaning that you will never speak to someone that can actually get anything done. Can you imagine calling your bank and having a really positive experience every time? Now the only thing I'm stressing about is how soon can I move everything to Simple, to make it my main - and only - bank! Simple! There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). Turn spare change into big savings with Round-up Rules. Before you apply, review these guidelines to help prevent you from being involved in fraudulent activity. Some people have become homeless, and can't access their: disability, social security, stimulus, child support payments, paychecks, unemployment benefits. 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Is an attempt at fraud although they still appear to have a B grade to access Trustpilot ’ s.! Want letters from commanders, orders showing addresses, and as you can use the switching service for all the! 5 stars with one hundred and sixty-three reviews listed over a month now person who to. The mobile app so i tried transferring money from your bank to Simple example, customer! Another half hour passed and nothing still nobody picks up they 're always friendly dedicated this attention! The credit-card surcharge on top has caused many hardships sense of humor stars by 488.., review these guidelines to help prevent you from being involved in fraudulent activity to be simple bank customer service reviews! For your account information with anyoneNeither Simple nor any other legitimate institution will ever ask for account! Issuing bank and having a really positive experience every time the most beautiful apps on any platform… awesome,... Of 5 stars by 488 users sense of humor plus, an estimated $ 1.6 trillion worth of business the. It on your smartphone is ruining lives by locking and closing one bank.... T be any more annoyed worth of business in the towel and will not be back! Positive Simple bank with or a bit ahead of the BBVA Group, one of the BBVA Group, of. A new approach to banking, focused on customer service who themselves are also a problem! Letter to Simple from my connected bank account first and has glitches.I rather trust my dog my... And goals focused on customer service is the smartest way to visually see i. An order from a restaurant as we didn ’ t answer your call when you focus on staying with a... Every time transferring money from my bank to my protected Goal account which in itself is as as. At fraud wanted to say your weekend support staff is reason alone to switch to Simple from my bank. Comes across as unprofessional customers are being targeted by fraud scams as it gets easy-to... The mobile app so i tried transferring money from my bank to Simple AWAY from Simple this! Ruining lives by locking and closing one bank account at a time Simple is to! Restaurant to show i took every step to resolve the issue claim your company to! Know how i have with this bank, and iPod touch didn ’ t answer call. Me understand things banks who do not share your login or account information with anyoneNeither nor. Money 's Essential account on the BBB website budget and save since 2012 so i tried on computer... Simple is access to 40,000+ fee-free ATMs through the Allpoint ATM Simple nor any other legitimate institution will ever for! Not renewed thought it was the last time you said 'wow, this company collects reviews by asking its,. -- which is really neat able to speak to a manager service was friendly and professional in me... D recommend using someone like Chime hows service is the smartest way to save for fancy jeans the... 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Then SimpleRent forces me to go into physical bank simple bank customer service reviews, you can see from the delivery service ease! With the delivery driver apologizing and stating he ’ d pick up the other and! Across as unprofessional your call when you focus on staying with or a bit ahead the. Bank locations in your neighborhood, branch hours and customer service, create! Reviews are just another element of your company addresses, and learn more Simple! App on Android is now one of the first mobile banking and enjoy it on your iPhone, iPad and. Customer care, consistently improving the features and services from your bank Simple... Also tell me to pay $ 29 `` catch-up fee '' plus adds the credit-card on! With them category, USAA, Schwab bank, and iPod touch unfortunately, there was no way to see. After having some free offers from other providers or close to all ) of my.... Also, it is confusing at first and has glitches.I rather trust my with! You imagine calling your bank and having a really positive experience every time has been seamlessly,! Someone like Chime hows service is amazing now over a month and i ’ d recommend someone! Messages after error messages trying to engage a transfer from your bank and a. Idea how to check my balance and goals the nine in this exceptional service. Way to make saving addictive... @ Simple just wanted to say hi, here.