in Riviera Maya Rated 4 stars They have options for compostable waste, areas for recycling, and provide reusable glasses rather than the disposable ones. One of my favorite things to do with my son is play games. We assure you that we will be forwarding your review to our Resort Management for their perusal. Sandos has a cenote on site. Book Sandos Caracol Eco Resort, Playa del Carmen on Tripadvisor: See 20,708 traveler reviews, 21,676 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #40 of 265 hotels in Playa del Carmen and rated 4.5 of 5 at Tripadvisor. I hope that helps. The family section buildings are spread throughout the grounds. Couples in particular like the location – they rated it 8.4 for a two-person trip. Hi, thank you for your kind words! The Sandos Caracol works with Coco’s Animal Welfare to offer cat cafés (where the strays have access to food, water, shelter, and veterinary care), and they let the naturally occurring wildlife be where they are supposed to. Enjoy your vacation! We like clean and updated rooms! Check your inbox Have an awesome weekend! This did not seem to stop anyone from swimming. If you book the select club, you have access to the rest of the resort AND an exclusive beach club with waiter service and a few other perks. Hi Lena, Thank you! Nothing gives you a wow moment like seeing a wild monkey up close. Well, read on for my Sandos Caracol Hotel Review. On other sites I have read guest reviews that state the property may be going downhill. One of our awesome Travel Specialists will contact you shortly with more information on both , Wow! Book Sandos Caracol Eco Resort, Mexico on Tripadvisor: See 20,769 traveller reviews, 21,890 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #66 of 282 hotels in Mexico and rated 4.5 of 5 at Tripadvisor. Read the latest reviews for Sandos Caracol Eco Resort in Cancun, MX on WeddingWire. . There is a serious lack of education when it comes to sustainability here. The hotel was great. We look forward to welcoming you back at your earliest convenience. Your email address will not be published. Here at Sandos Caracol Eco Resort, you can swim in the crystal-clear waters of a ancient jungle cenote,… While I know of, and have visited, other hotels in the area with much better beaches (storms have removed most of theirs), I chose Sandos because of available activities for my young granddaughters. Hello! , Your email address will not be published. For those looking for a family friendly resort in Playa del Carmen, Sandos Caracol Eco Resort has many excellent room options. While your comments are not typical of the vast majority of our guests experiences, we assure you that we will be forwarding your review to our Resort Management for their perusal. Sarah, Hi Sarah! It is easy on your pocketbook, offers a LOT of bang for your buck, and is a fabulous family-friendly resort with a ton of activities for kids. Prices are the average nightly price provided by our partners and may not include all taxes and fees. GreenLeaders Silver level Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. Manager ! The service was touch and go. You can explore a different area every day and still find something new. Feel free to contact our Travel Specialists today. And the best part, all of it is included. Is the rockiness of the beach constant or is there some soft sand? We also wanted to explore some spectacular cenotes which might be a little farther from this hotel. The Sandos Eco Hotel concept is that they have only developed 30% of the land. The summary of this review is that, with so many other all-inclusive options up and down the Riveria Maya, you are much better off staying practically anywhere else. There is very little info and help for first timers around here!!! 295, Playa del Carmen 77710 Mexico, Lock in the lowest price from these sites, All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms, Diana Palomino which works with Sandos Wedding has a great sense and level of professionalism. All day, the Kids Club caters to children of 2 to 12 years, while the entertainment staff plans different adventures for teens. I would go back to the Sandos any day. It seems to bring us together in a way that many other activities cannot. Hey Dana, it’s a great hotel. The cleaning products used are toxic and they were even used on the waterslides as the children were around. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. And the result was more than we ever expected!!!!! Hello, I’ve seen a lot of varying reviews about the food and the beach and I was wondering if you can clear this up for me. That was enough. None of this is extra to the package that you pay for when you purchase your accommodation. For the most part, the staff was friendly and available but it was spotty at times in the buffet and the front desk seemed to always be short staffed and busy regardless of the time of day. We saw sereques throughout the site (aka agouti’s they are harmless, like jacked up guinea pigs), many coatis are similar to raccoons so watch out they will steal your food if given the chance. Page 2. Whether you want to enjoy breakfast next to the pool, or lunch by the beach with views of the Caribbean Sea, you’ll find everything, Response from Warren B, General Manager at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. I visited around 3 months ago and I wasn’t aware it was under new management. It can be called any fancy name they want, it is timeshare and you will be there half a day if you decide to accept. You can swim, snorkel and explore this area and it is absolutely stunning. I’m wondering if you can recommend a good building for the family rooms (the website states they are spread throughout the resort). The resort was so beautiful, the staff were wonderful and they are really taking the pandemic seriously! Check them out below. They do not provide bottles of water in the rooms, but instead a garrafon (large jug). Once you are past that height, you move on to the even bigger ones which had as many adults as kids. Any help would be greatly appreciated and would possibly prompt me to come back? Priceline™ Guest Score [7.8 Good] 【 Sandos Caracol Eco-Resort & Spa - All Inclusive Reviews 】 Read reviews by verified guests of Sandos Caracol Eco-Resort & Spa - All Inclusive in Quintana Roo. Own or manage this property? caracol beach, sandos caracol eco hotel, sandos caracol beach resort spa, sandos select club, sandos caracol mexico, hotel sandos caracol eco, caracol village hotel playa del carmen, sandos caracol beach & spa mayan riviera, sandos caracol resort, sandos caracol riviera maya, sandos caracol playa del carmen, Carretera Puerto Juarez-Chetumal Km. If you call the front desk it just rings forever, there are no email addresses on the website to email your questions! This is the version of our website addressed to speakers of English in the United States. They also have a kind of petting zoo area with donkeys, chickens, and a few pigs. For an adult only vacation check out our Select Club exclusively for people who are aged 18 and above. Water shoes are a must. Our group (10) used 4 rooms. I would say that anyone 7 and under could enjoy this area and the parents appreciated it just as much. She totally understood our necessity and limited budget. GreenLeaders Silver level Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. Good sand and lots of beach chairs. We had such a fun trip! The Sandos Caracol has almost 1,000 rooms. Trying to find an eco friendly place to host a wedding. Watch out. We went in once. Maybe 5 years ago. We recently got married at Sandos Caracol Eco Resort during this crazy time. :-) The food options during the day were a little disappointing, but I think it was a lack of options due to Covid. As much as they are ahead of the other resorts, they can still make improvements. I’ve done many hotel reviews and Sandos Caracol has my vote. Just my husband and I are going next week. There's a water park, Thank You Ankiseth for having taken the time to share with us your comments and opinions of your stay with us at Sandos Caracol Eco Resort. I’ve done many hotel reviews and Sandos Caracol has my vote. They have left the vegetation and wildlife in the area unharmed. From my visit, I really enjoyed the place and found it to be as an enjoyable experience as ever. How far is the Sandos caracal from the main city market. We are 60 years ildbooked penthouse select club adult only. There are animals everywhere! We were at Sandos Caracol eco resort a few years back and they had this great little waterslide area with a dozen or so slides for the kids. Very sorry to hear your frustration Annie. I love the fact that that site is spread out. Not only are the rooms and area for 18+, but you’ll also have special access to an adults-only pool and one restaurant in this area. Claim your listing for free to respond to reviews, update your profile and much more. Warren B Web Relations Manager Sandos Caracol Eco Resort, My family (3 generations) visited between Christmas and New Years. If you need to speak to one of our travel advisors please email us at customercare@playadelcarmen.com ASAP. The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. There is also an adult's only section which includes adult’s only facilities and exclusive areas. Sandos Caracol Eco Resort, Riviera Maya: See 20,769 traveller reviews, 21,890 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #66 of 282 … If you are a hardcore foodie, this may not be the resort for you. It was incredible. This is so frustrating! Hi Susan, Thanks for having taken the time to share your straight to the heart comments and opinions of your recent stay with us at Sandos Caracol Eco Resort. Rest assured that we will let Frederico know of the praises you sent his way! Check-In was a little slow, but as we checked in after 3pm, went smoothly. The towels were replaced, even though I asked for them not to be. 121 reviews of Sandos Caracol Eco Resort "A wonderful all inclusive resort for the entire family to love!!!! We’ve all heard of timeshare and most of us cringe upon even hearing the word. The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. Thanks for this post, it confirmed everything we were wondering about this resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. This means that the existing vegetation has been left to grow as nature intended. Thanks for the immediate response! thanks again for your informative post, Thank you for getting in touch! Kids Club, Baby Club, Teens Club, sports bar, water sports, water slides… You name it, Sandos Caracol beach resort has it. Book Sandos Caracol Eco Resort, Riviera Maya on Tripadvisor: See 20,743 traveller reviews, 21,832 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #59 of 280 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. They do not allow photo vendors to walk around asking you for pictures with animals in captivity. This resort provides a wonderful environment where you are immersed in nature, surrounded by wildlife and beautiful lush landscapes. Mosquitos were not a huge problem when we were there, but if you can’t handle any at all (or tend to react badly to bites) you may want to consider this. It is an amazing option for a destination wedding, with different room categories for your different guests and offers really original options for the ceremony, such as by the cenote. When its regarding food choices with wedding packages does this resort offer gluten free vegan options? The resort is located on a wide stretch of white sand beach. Now the hotel does do everything possible to combat them, including regular fumigation and offering free biodegradable mosquito repellent in many areas of the resort. Where do I begin!?!? ? We weren’t offered anything on day of arrival so ate at buffet. It might be easier to wait there for 5 minutes until they arrive . Book Sandos Caracol Eco Resort, Playa del Carmen on Tripadvisor: See 20,708 traveler reviews, 21,760 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #41 of 270 hotels in Playa del Carmen and rated 4.5 of 5 at Tripadvisor. Customer service went bad after this. It’s around 15 minutes in a taxi from the hotel. Hello, Thanks for the great review. We look forward to welcoming you back at your earliest convenience. Well, Sandos has what they call a vacation club, or membership. The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. I've stayed at many all-inclusives in my life, and this is lowest on my list. Bring water shoes. I would put in a request for a higher floor, but just keep in mind that this depends what room category you booked (the penthouse will automatically be top floor). Family of four kids 10 and 13 We are also considering the Riu so if you have a comparative view that would be great. Wanted to make sure i am making the right choice of a resort. Keep your eyes peels for the Monkeys!!!! The Sandos Caracol is a series of 62 three-story buildings to make up 781 rooms. Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. All in all, they are easily one of the most eco-friendly hotels in Playa del Carmen. Food changed some Daily but the main dishes were consistent. Hi Sarah, nice blog… I just booked a double room at Sandos Caracol in the adults only select club area, would you know of a room number that I can request, off the ground floor and with nice views, PS we love the animals too. We are very sorry to hear that your experience was so very different from previous years. Not much to see. It had a variety of food that was pretty decent. I’ve asked all this several times at the front they said they would send all this info to the room and I never received it!!! There are a few unique activities here you can do, like see the wildlife that lives in the resort itself through its various nature paths and areas, or swim in a cenote. Some open only certain nights. Self-proclaimed crazy dog lady, right here (if you have called our toll-free number, chances are you have heard our PlayaDelCarmen.com mascots). Are those room nice and remodeled, I heard they are the oldest on the property . Select Club area is from building 58 through until building 73. Thanks. I was also wondering how recent you’re trip was because one review said it’s under new management and not as good as it used to be. I hope that helps. If you have young kids, bring a stroller. Our Honest Review (2021), It’s National Tequila Day! Always at your service! And how is the sand on the beach itself? Always at your service! The sea is turquoise, the water is clear, but expect a few rocks here and there. Required fields are marked *, PlayaDelCarmen.com 2020 | All Right Reserved. We also ate breakfast at buffet every day. The building you request really depends on how far you want to be from the lobby. Here at Sandos Caracol we aim to make your stay as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. However, the locals inundate you with sales. Sandos Caracol Eco Resort, Playa del Carmen: 20,771 Hotel Reviews, 21,891 traveller photos, and great deals for Sandos Caracol Eco Resort, ranked #67 of 282 … However, the Sandos Caracol is going through a massive refurb so it is likely you will receive a modern and refurbed room. Food options were limited, due to capacity, and meals were tasteless and buffets cold. Walk around the Sandos, explore the grounds. It’s got a great jungle atmosphere with a real cenote you can swim in and plenty of wild life around.The hotel and rooms are not modern but you can’t beat the wildlife atmosphere of the place and the awesome selection of entertainment in the hotel for the family. Hey Theresa, I will have one of our expert wedding specialists reach out to you asap to discuss the different menu options at the different hotels. They thought with the various activities included on the resort plus the safe food options (there are some VERY picky eaters in my family) that this would be a good choice. 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