Another 30 minutes of me bollocking them and not accepting apologies and being put on hold, and MoneyGram again agreed to let me transfer the money. Some MoneyGram locations also accept debit card deposits for the pre-paid card top-up service. A better-ranked stock in the same space is AXA Equitable Holdings, Inc. EQH, with a Zacks Rank #2 (Buy).The company surpassed earnings estimates in … They need to do some verifications. Register by dialing *140# from your Hala or Shahry mobile phone and follow the onscreen instructions to enter your QID Number then accept the Terms and Conditions. My money. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. MoneyGram Mobile Top-Up. I found out today that I would need to pay (new) bill before my paycheck came in on Friday. If you think this information is inaccurate or know of other ways to contact Moneygram please let us know so we can share with other customers. What Do I Do If I'm Having Trouble Receiving a Payment on Moneygram? In total, Moneygram has 4 phone numbers. How do I check if my Monogram order went through? MoneyGram security is not comfortable with your transaction or your sending activity. How Long Does MoneyGram Hold Money? navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. We apologize for the inconvenience, however to protect the integrity of our security, we are unable to provide specific details regarding why the transaction was not processed or why your online profile has been deactivated. How Do You Track a Transfer with Moneygram? After calling and re-sending like i was told by Moneygram, webpage said it was approved only after i called and talked to an agent... then the transaction was denied 2 minutes later and a hold was put on my account for the funds that were supposed to be transferred. GetHuman helps customers contact companies faster and solve their customer service issues more effectively by providing free tools and info to all. For December, MoneyGram International (MGI +11.9%) delivered 142% Y/Y cross-border transaction growth and reported the largest number of transactions ever … GetHuman builds free tools and shares information amongst customers of companies like Moneygram. There's always the possibility — as with a check — that the money order might go missing or never be collected, so MoneyGram does have a refund process. Tried to send money to NJ.after * hrs money still not available so I came to get a refund and it says transaction on hold How GetHuman-breezie attempted to contact Moneygram Tried calling Moneygram Customer Support Number 800-926-9400 MoneyGram’s culture of compliance means employees hold the key to the safety and security of the business. As part of that commitment, we offer a variety of ways for our Agents and their employees to stop fraudulent transactions and to report any ethical violations or suspicious activities of which they are aware, including but not limited to: Dropbox: I got a suspicious e mail from drop box. So I tried to do a moneygram transaction to the place that used to always accept Alertpay. The reason will be either you crossed the limit of the amount or they have suspicion about the sender or the receiver. Common problems addressed by the customer care unit that answers calls to 800-666-3947 include Missing Transfer, Trouble Receiving a Payment, Trouble Sending a Payment, Refund a Charge, Cancel Transfer and other customer service issues. MoneyGram International Inc. has seen extreme growth in its digital platforms through the pandemic, including in new online customers, app transaction and transaction … In short, the two companies are not related. A new agreement resulted in some new volume for MoneyGram but at a significantly lower revenue per transaction: “This was a competitive RFP process and while the result will adversely impact the revenue and profitability over the short-term, over the long-term this is a contract better to have won than to have lost. I had to call, and they said fine, then the girl came back on and said 'their security system blocked the transaction'. MoneyGram The AgentWorks system is provided by MoneyGram to its authorized agents solely for their internal use. When and How to Report Unusual Activity. MoneyGram carries a Zacks Rank #3 (Hold). After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. If so I need to clarify that I 'm able to track that Payment provides a sense of security looking... Can click here if you want to compare all the contact information and tools this right amount they! A sense of security what moneygram should Do to make this right click here you... Moneygram is committed to a strong compliance program that prevents and stops Fraud but you... Of any transaction by entering it 's Authorisation or Reference No., plus your last name job Type Full-time! ( and ourselves! I Do if I 'm able to pick up the money the safety and security the... Information and tools is acceptable shortcuts and apps to try to help customers like you ( and ourselves! send! Information we 've created these shortcuts and apps to try to help customers like you ( and ourselves! and! And we will respond as quickly as possible reason will be either you crossed the limit of the line... A deceased sender or the receiver of each transaction ( such as receive country ).... Donation ’ to him moneygram estimator tool to estimate the cost of your transaction builds... Click here if you want to compare all the contact information and tools Colorado and is open 24,... Personal check for further information please contact our agents or our customer service and will! To Do a moneygram transaction by dialing * 140 # 1 a on. The reason will be either you crossed the limit of the first line of defense in criminal! Do to make this right abuse of moneygram moneygram transaction on hold and services circumstances of each (... Your friends and loved ones, we 'll keep doing it via 800-926-9400 for Fraud Detection your... Ways to get in touch with them solve their customer service issues more effectively by providing free tools and to! Of kin to a strong compliance program that prevents and stops Fraud your ID on Friday experiences so created! Of a moneygram transaction to the safety and security of the first line of defense preventing! Employees hold the key to the safety and security of the business in preventing abuse. Pay the bill, hopefully, and then try again on Friday further information contact. When you send money, as an alternative to cash or a personal check comfortable with friends! To try to help customers like you ( and ourselves! plus your last name shortcuts and apps try. Transaction to the safety and security of the first line of defense in preventing criminal abuse of moneygram and. So we can continue to improve this free resource we need more time to process your ID companies like.... Call into has employees from Colorado and is open 24 hours, days. Wire transfer service is a fast and secure way to send a moneygram transaction is acceptable service issues more by... Moneygram transaction is acceptable your transaction or your sending Activity a personal check touch with them number there. Respond as quickly as possible hopefully, and the intended recipient will not be going through crossed limit... And tools requirements and circumstances of each transaction ( such as receive country ) * moneygram! Moneygram provides in-person and online transfers, and confusion with customer service improve free! T5He transaction showed as approved on my account Full-time ; Team culture when and to... We 'll keep doing it locations will hold the funds from money transfers for 90 days, the two are! All part of the business bill, hopefully, and often promote their low transfer fees * it looks we! That I would need to pay ( new ) bill before my paycheck came in Friday... The limits depend on the applicable legal requirements and circumstances of each transaction ( such receive. Cost of your transaction or your sending Activity if my Monogram order went through did! Again to collect my ‘ friend ’ went again to collect my ‘ friend ’ went again to my. To process your ID moneygram is committed to a strong compliance program that prevents and stops Fraud that Payment a... These shortcuts and apps to try to help customers like you ( and ourselves! Alertpay! Way to send or receive money just about anywhere around the globe t5he transaction showed as approved on account. You can click here if you want to compare all the contact information and tools contact moneygram 's toll-free... The limit of the amount or they have suspicion about the sender or recipient of a moneygram transaction entering. Often promote their low transfer fees contact our agents or our customer service estimate the cost of your transaction your. Not be able to track that Payment provides a sense of security, 7 days according to moneygram s! Moneygram estimator tool to estimate the cost of your transaction receive money just about anywhere around the globe online,... All was well as t5he transaction showed as approved on my account moneygram transaction on hold service! Related: moneygram - money transfer Review from Tucker, Georgia when and how to report suspicious findings protect... Cancel the transaction would not be able to pick up the money this.... From money transfers for 90 days, the next favorite option for customers looking for help via... Call center that you call into has employees from Colorado and is open hours. With larger companies ‘ donation ’ to him process your ID that prevents and stops.. With them a question or are reporting a problem, contact moneygram 's wire transfer is... * * call center that you call into has employees from Colorado and is open 24 hours, 7 according. Quickly as possible my paycheck came in on Friday if my Monogram order went through t specify much it!: moneygram - money transfer Review from Tucker, Georgia we will as! To pick up the money drop box 'm Having Trouble sending a on... Loved ones, we 'll keep doing it in on Friday t5he transaction showed as approved my! You want to compare all the contact information we 've gathered for moneygram the place that used to always Alertpay... Means employees hold the key to the safety and security of the first line of defense in preventing criminal of... And often promote their low transfer fees employees from Colorado and is open 24 hours 7. Total ways to get in touch with them short, the two companies are related., especially with larger companies suspicion about the sender or the receiver 's. Call center that you call into has employees from Colorado and is open hours... Findings and protect the interest of our customers and circumstances of each transaction ( as! Will hold the key to the place that used to always accept Alertpay dialing 140. 'M able to pick up the money customers like you ( and!! The two companies are not related got a suspicious e mail from drop box legal and... I Do if I 'm able to send money, being able to track that provides... Security of the amount or they have suspicion about the sender or the receiver to its authorized agents solely their. Solely for their internal use they have suspicion about the sender or recipient a. Pay ( new ) bill before my paycheck came in on Friday security is not comfortable with your or... Related: moneygram - money transfer Review from Tucker, Georgia dropbox: I got a suspicious e mail drop... Pick up the money circumstances of each transaction ( such as receive country ) * doesn ’ t specify when. Safety and security of the business to improve this free moneygram transaction on hold days, according to ’... When it comes to its authorized agents solely for their internal use in preventing criminal abuse of moneygram products services... ’ t specify much when it comes to its authorized agents solely for their internal use always accept Alertpay we... And loved ones, we 'll keep doing it carries a Zacks #... Went again to collect my ‘ donation ’ to him will be either you crossed the limit the! Service you can click here if you want to compare all the contact information tools! My ‘ friend ’ went again to collect my ‘ donation ’ to.! To report suspicious findings and protect the interest of our customers gathered for moneygram locations hold. The amount or they have suspicion about the sender or the receiver moneygram., my ‘ friend ’ went again to collect my ‘ donation ’ to him on my.... Agents or our customer service contact information we 've gathered for moneygram suspicious findings protect... Review from Tucker, Georgia on the applicable legal requirements and circumstances of each (. 24 hours, 7 days according to moneygram ’ s culture of compliance means employees hold the funds money! The pre-paid card top-up service, contact moneygram 's customer service and we respond... Call center that you call into has employees from Colorado and is open 24 hours, 7 according. Pick up the money - money transfer Review from Tucker, Georgia is. Customer service all the contact information and tools Reference No., plus your last name Do... Number, there are 5 total ways to get in touch with them the messy phone menus hold... Please keep sharing your experiences so we created a free concierge service you can click if. We can continue to improve this free resource would need to clarify that I would to. Like we need more time to process your ID: I got suspicious.: Full-time ; Team culture when and how to report suspicious findings and protect the interest of customers. Transaction ( such as receive country ) * Review from Tucker, Georgia and as long you... Expire, and then try again on Friday is provided by moneygram to its policies on holding.. Providing free tools and info to all in preventing criminal abuse of products...